IN ORDER to gain a better understanding of the extent of satisfaction of children and adults with concerns about children who contact the crisis line in their time of need, as well as identify the strength and weaknesses of the services, the Childline Gauteng office recently completed research into their crisis line with great results. 

Telephone interviews were conducted with a group of people who had called the Childline Gauteng crisis line for assistance, between February and July 2008, and whose calls were classified as “cases”.

Names of people to be contacted for the research were gathered through the crisis line by counsellors after they were guaranteed confidentiality and told that they were not compelled to participate and they would be called on a separate occasion. Overall, more than 300 people who had given correct contact information were interviewed.

Click Childline Gauteng Researches Customer Satisfaction to download the edited version of the powerpoint presentation given to Childline South Africa Head Office by Lynne Cawood, Director Childline Gauteng.