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Childline South Africa has been working on the redevelopment of the data collection programme and it is well on track. It is envisaged that this will be web-based by the end of 2008. This will eradicate many of the problems that have been experienced by Childlines but it does mean that all counselors will be encouraged to work directly online. The entire cost of the software development has been donated. Other costs involved are hard ware and hosting which will amount to approximately R60 000 and funding or sponsorship is being sourced for this (please contact the national office if you can help).The Data Collection programme has now been translated into Portuguese and has been shared (with Telkom's permission) with Cameroon, Malawi, Lesotho, Mozambique, Brazil, and a request has been received from Cambodia. Childline SA has supported the development of both Childline Mozambique and Childline Lesotho this first quarter of the year. Two days were spent in Lesotho with Warren Londt who assists with the installation of our data programme and training counsellors on how to use the programme. The counsellors were first trained on telephone counselling for children by Childline Free State and were really keen to have the data programme installed in order to begin the service in Lesotho. Despite the training beginning on a Sunday, all the counsellors attended, full of enthusiasm and the Childline SA team were so impressed by the wonderful work already being done by the organisation hosting the Childline in Lesotho – Save the Children. Two days were also spent in Mozambique training counsellors at the call centre in Mozambique. Counsellors at this centre were generally very computer literate and so the training went quickly. Once again there was lots of enthusiasm from the counsellors and everyone was very excited with this next step in establishing the Childline service. Warren Londt continues to give us free consultation on this programme and we are really deeply indebted to him for this. |
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