1. Crisis Line

The toll-free crisis telephone counseling line deals with hundreds of queries from children and adults. The line, which provides an invaluable educative service, receives calls relating to a wide variety of issues and problems including:

• Abuse (physical, emotional, sexual); Child Pornography;
• Abuse at school by educators; Abandonment;
• HIV/AIDS; Relationship problems (peers, parents, teachers);
• Sexual problems and pregnancy; Depression and attempted suicide;
• Neglect; Financial problems; Learning and educational problems;
• Bullying; Harassment; Homeless children; Begging;
• Divorce, custody and access; Sibling issues; Loneliness; Test calls.

The Childline Toll free number receives approximately 60000 to 90000 calls per month across all the provinces.

2. Prevention & Education

Prevention and education programmes in schools, communities and other contexts. These programmes provide information on children’s rights, child abuse, HIV/AIDS and responsible relationship and sexual behaviour.

3. Training of Volunteers

Training of volunteers to assist Childline to provide their services with the assistance of professional staff who monitor and mentor. Volunteers provide the majority of the on-line counseling. Staff and volunteers receive training around HIV/AIDS and counseling. If you are interested in receiving information regarding this training, please contact your nearest Childline office for their schedule.

4. Treatment services to abused children and their families.

This includes dealing with families of children who are HIV/AIDS infected as a result of abuse. Therapy focuses on children developing patterns and practices of responsible sexual behaviour.